We offer exchanges only for damaged, defective or wrong items reported within 24 hours of delivery. We do not offer refunds.
Damaged, defective or wrong items only. Exchange after approval. No refunds.
Request an exchangeThe 24-hour window
The reporting window begins when you receive your product. For example, if your parcel arrives at 3 pm on Monday, contact us by 3 pm on Tuesday. Requests first reported after 24 hours are not eligible under our store policy.
Eligible exchanges
Only items that arrive damaged, defective or different from what you ordered are eligible for exchange, subject to review. We do not offer exchanges for a change of mind, a preferred colour or an incorrectly chosen size when the item supplied matches your order.
Contact us within 24 hours with your order reference, checkout phone number, a description of the issue and clear photos of the product and packaging. We will review the information and confirm whether the exchange is approved.
Keep the item ready for review
Keep the product, tags and original packaging. Do not wash, alter or continue using an item after discovering an issue. We may need additional information to understand what happened.
How an approved exchange works
Wait for our confirmation before returning a parcel. We will confirm the replacement, return address, collection or delivery arrangements and any delivery charges before you proceed. Replacement availability must be confirmed by our team.
We do not offer refunds. Do not send a return parcel without our approval.
Your applicable rights
This store policy does not limit any rights or remedies that cannot be excluded under applicable law. Contact us if you believe an issue requires further review.
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